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Shipping

Our home delivery service is now only in Calgary, a small step to bring pure, honest and pesticide-free organic food to your doorstep.

All Shipping within Canada is handled by Canada Post. 

USA Shipping is handled from "Montana" Warehouse

102 Central Ave STE3926, Sweet Grass MT 59484 

When Will My Order Ship?

1. Receiving Time = Processing Time + Shipping Time

Processing: Usually 1-2 working days, but due to High Volume of Sales it is taking 3-4 Business Days.

Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Hope you could understand us.

Most orders ship within 1-2 business days of purchase. Orders are not shipped on the weekends or holidays.

Tracking

The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with online tracking number and link will be sent to you. The tracking number will be valid for your check within 48 hours after you receive the email.

Wrong Or Faulty Item I Received.

If you check that there is a fault with an item or wrong item you have received, please let us know straight away through our 24 mantra team. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this for you.

Missing Any Items In My Order.

As different arrivals of the items, sometimes we don't send all items you've ordered at the same time, so some of your items will be arriving separately. There is an email saying if your items sent separately. So first check your email box and if there are any doubts, please feel easy to contact us.

Missing Package at your Door Step.

After Canada Post deliver at your Door step, any package missing will not be our responsibility. You will have to contact Canada post directly to sort the problem.